Shipping & FAQ

How long will my order take to arrive?

Orders are processed and shipped within 2-5 business days. Delivery times typically range from 1-3 weeks (business days) after shipping, depending on the destination. If a product includes priority shipping (e.g., 3-8 day shipping), it will be mentioned in the product description. You can find estimated shipping times on each product page, which may vary by item.

How does shipping work?

At Feyila, we collaborate with top-quality artisans and global merchants to bring you unique, high-quality products at the best prices. This means your order may be shipped from different locations worldwide. Our primary shipping carriers are USPS and FedEx.

Due to high demand and international shipping, most orders take 1-3 weeks (business days) to arrive. If you order multiple items, they may arrive in separate packages. Don't worry if your full order doesn't arrive all at once—tracking numbers are provided for every shipment so you can follow your package's journey.

We offer 24/7 email support, and our team is always ready to assist you. If you have any questions or concerns about your order, feel free to contact us—we’re happy to help!

How can I return an item?

Please refer to our Return Policy for detailed instructions. If you need further assistance, you can reach us at support@feyila.com.

How long will it take for you to reply to my message?

We strive to provide fast and efficient customer support. Our average response time is 1-3 hours, but during weekends or holidays, please allow up to 24 hours for a reply. Rest assured, we are committed to delivering the best customer experience!